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Home > FAQ > Verification

What does “account under review” mean?

Which documents are accepted for address verification?

Is address verification mandatory?

Why is my account restricted or under review?

Why is my verification pending or rejected?

What happens if I submit fake or altered documents?

Are scanned/copy documents accepted?

Why was my face scan / verification rejected?

What if someone else appears in the frame during the scan?

Can I use a photo for the face scan?

What should I do if the camera won’t open for the face scan?

How do I complete the 3D face scan (liveness)?

How long does KYC review take?

What if my finger/hand covers part of the document photo?

Will cracked/damaged or sticker-covered documents be accepted?

Can I submit someone else’s documents for verification?

Can I use an expired National ID card?

Which documents are accepted for KYC?

What are the KYC and age requirements?

How do I upload verification documents?